For purchases in New Zealand we offer a 30 day money back guarantee for all steam distillers in as new condition if not satisfied, as well as a 12 month warranty covered by the Consumer Guarantees Act.
For other countries (except the USA) there is a 12 month warranty, for which we supply parts and can organise a repair.
The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults within 72 hours of receiving the item.
Radiance Dev Ltd reserves the right to decline courier claims that are made after this time frame.
Contact must be made directly with Radiance Dev Ltd for approval prior to returning goods under warranty, invoices will be required as proof of purchase. Photos or other forms of evidence may also be requested from the buyer.
Radiance Dev Ltd will replace or repair where possible. Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected”, please read descriptions and choose your purchases carefully.
Products must be returned with all accessories including their original packing materials to prevent damage to product when returning.
If a replacement is needed, Radiance Dev Ltd will be liable for sending the repaired item or replacement back to the Buyer, except in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage costs and the item will be sent back at the buyer’s expense.
Radiance Dev Ltd adheres to the Consumers Guarantees & Fair Trading Acts.Warranty does not cover:
- Bonus accessory items such as sachets.
- Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
- Neglect and careless storage.
- Unauthorised dismantles and repairs.
Steamdistillers.co.nz/springflow.co.nz is an online shop run by Radiance Developments International Ltd Cardholder statements and payment records will indicate payment made to Radiance Developments International Ltd This is also indicated on the invoice enclosed with the order.
From the 1st August 2015 transactions will be conducted via DPS (Payment Express) secure server.
Prices are in New Zealand dollars and GST inclusive. Local orders include 15% tax (GST), whereas international orders are GST exempt. This is shown on final checkout. All transactions are billed in New Zealand dollars.
Custom & Import Duties
Your order may be subject to import duties and taxes, which are levied once your package arrives in your country. Radiance Developments International Ltd does not collect duties and taxes. These charges must be rendered in order for your package to clear customs. For further information on your country’s custom policies, please contact your local customs office.
Personal information to our site is collected only when you knowingly and voluntarily submit such information. It is our intention that this policy will protect your personal information from being dealt with in any way which is inconsistent with the purpose for which you gave the information and inconsistent with any applicable privacy laws of New Zealand.
Use of information
Information Accuracy and Access
We take all reasonable steps to keep secure any information we hold about you and to keep this information up to date and accurate we would ask that if you ever discover that information held about you is incorrect you contact us immediately so that the information may be corrected.
Further to the use of the information above there may be special circumstances where personal information may be disclosed in where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities. Also we may disclose personal information where we believe in good faith that the law requires such disclosure.
The Internet exists across open, public networks that are neither secure nor private. Although we strive to ensure the security and integrity of all personal information and the privacy of each individual submitted to our web site and we review our security we cannot guarantee total security. You acknowledge and accept the risk that Transmissions to and from this web site may be intercepted, used, and modified by third parties; and that materials obtained from and through this web site may contain computer viruses or other defects. We will endeavour to take all reasonable steps to protect your personal information and once we receive your transmissions we will also use our best efforts to ensure its security on our system.
These terms and conditions are governed by the laws of New Zealand and the parties irrevocably submit to the exclusive jurisdiction of the Courts of New Zealand and any courts competent to hear appeals from these courts.